Privacy Policy

luraventholim Financial Planning respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our consultation services and website.

Information We Collect

We collect information that you provide directly and automatically through website usage:

• Contact details including name, email address, phone number, and postal address
• Financial information relevant to consultation services and planning discussions
• Communication records including consultation notes, emails, and service requests
• Website usage data including IP address, browser type, and page interactions

How We Use Your Information

Your information is used exclusively for the following purposes:

• Providing personalized financial consultation services and ongoing support
• Communicating about appointments, service updates, and relevant financial insights
• Improving our services based on client feedback and usage patterns
• Meeting legal and regulatory compliance requirements for financial services

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on:

Data Protection and Security

We implement robust security measures to protect your personal information including encryption, secure servers, access controls, and regular security audits. Our team receives privacy training and follows strict confidentiality protocols when handling client data.

Your Privacy Rights

Under Australian privacy law, you have the following rights:

• Access your personal information and request copies of data we hold
• Correct inaccurate or incomplete personal information in our records
• Request deletion of your personal information subject to legal retention requirements
• Withdraw consent for marketing communications and optional data processing

Cookies and Website Technologies

We use cookies and similar technologies to enhance website functionality, analyze usage patterns, and improve user experience.

For detailed information about our cookie practices, please review our Cookie Policy Cookie Policy

Third-Party Services

We may share limited information with trusted service providers who assist with business operations, including secure data storage, communication tools, and payment processing. These partners are bound by confidentiality agreements and privacy requirements.

Data Retention

We retain personal information for as long as necessary to provide services and meet legal obligations. Client consultation records are typically retained for 7 years in accordance with financial services regulations. Marketing data is deleted within 3 years of last contact.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will promptly delete the information and terminate any associated accounts.

Policy Changes

We may update this privacy policy to reflect legal changes, service improvements, or business developments. Material changes will be communicated via email or prominent website notice. Continued use of our services constitutes acceptance of updated terms.

Contact Information

For questions about this disclaimer or our services, contact us using the following information: